eGain to host 2006 North America Customer Summit and Best Practices conference
Mountain View, California, November 1, 2006: eGain Communications (OTC BB: EGAN.OB), provider of the industry’s top-rated* customer service and contact center software for in-house or on-demand deployment, today announced that its blue-chip customers, partners and industry thought leaders will participate at the company’s upcoming North America Customer Summit and Best Practices Conference being held at the Bahia Resort Hotel in San Diego, CA on November 6th and 7th, 2006.
The theme of the conference will be Service™ 2.0, the next generation of strategies and tactics that can help companies win in their markets through exceptional customer service. The event will feature presentations from industry thought leaders on emerging trends in the customer service and contact center space, as well as success stories and best practices from eGain customers. Attendees will also learn about eGain’s newly announced eGain Service™ 7.6 product suite, and have the opportunity to network with peers. In addition, Esteban Kolsky, director of research for CRM and Customer Service at Gartner, will deliver a keynote speech on Customer Interaction Hubs and moderate a panel discussion on the next generation of multi-channel customer service.
“We are excited about the strong interest in this year’s North America customer summit,” said Ashu Roy, CEO of eGain. “Attendees will benefit from networking with their peers from marquee companies, many of them thought leaders, across industry sectors including retail, financial services, telco, ebusiness, and others.”
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