eGain joins the EMC Documentum Application Developer Program
Mountain View, Calif., December 13, 2006 - eGain Communications (OTC BB: EGAN.OB), provider of the industry’s top-rated* customer service and contact center software for in-house or on-demand deployment, today announced that it has joined the EMC Documentum Application Developer Program. As a member, eGain will receive specialized design consultation and guidance, along with access to dedicated Documentum technical resources to ensure that the integration of eGain’s customer interaction hub (CIH) software suite with Documentum’s solutions meet the highest quality standard.
eGain Service is built on the eGain CIH™ Platform, the industry’s most comprehensive, integrated, and flexible platform for multichannel customer service, knowledge management, and service process automation. Based on a 100% J2EE architecture, it includes out-of-the-box integration with leading business applications, content management systems, and call center infrastructure solutions. The fine-grained service-oriented architecture of the platform enables rapid development of powerful custom applications. eGain’s out-of-the-box integration with leading content management systems enables companies to exploit existing enterprise content assets to provide exceptional customer service experience.
“Our partner program is the most comprehensive of its kind and offers partners a complete set of tools and support to ensure their solutions achieve our ‘Designed for EMC Documentum’ accreditation,” said Rob Tarkoff, Senior Vice President of Strategy, Business Development and Alliances, EMC Software Group. “By joining our program, eGain is demonstrating their commitment to excellence in enterprise content management application design for its customer interaction suite.”
“eGain and EMC Documentum are pioneers in knowledge management and content management respectively,” said Ashu Roy, CEO of eGain. “Our joint customers will be able to take contact center and customer service performance to the next level by leveraging end-to-end, best-in-class capabilities across knowledge capture, content access, and adaptive content management.”
The EMC Documentum Application Developer Program helps ISVs, VSPs and SIs target, design, develop and go-to-market with successful offerings based on the EMC Documentum platform. As a member, partners can submit their offering to be considered for “Designed for EMC Documentum” accreditation, which ensures their offering has met all requirements to be certified on the Documentum platform.
Filed under: eGain
