eGain customer interaction hub deployment named an InfoWorld 100 award winner for 2006
Mountain View, Calif., November 20, 2006 - eGain Communications (OTC BB: EGAN.OB), provider of the industry’s top-rated* customer service and contact center software for in-house or on-demand deployment, announced today that InfoWorld (www.infoworld.com) has named ABN AMRO an InfoWorld 100 award winner for providing innovative customer service to their clients, leveraging eGain’s software for building customer interaction hubs. The award was based on enabling multi-channel customer service to treasury management clients, who use ABN AMRO’s online reporting and transaction initiation tool, CashPro®. The solution includes virtual agent self-service, and agent-assisted service through email, chat, and web collaboration.
With eGain, ABN AMRO has been able to meet the increased demand for customer service without expanding its staff, while enhancing the customer experience through unified multi-channel service.
“The eGain solution has made it possible to service new customers effectively, enhance our relationships with existing business clients, and gain a better understanding of our customers’ needs. Outstanding service is a competitive differentiator, and eGain has helped us gain that edge,” said Milton Santiago, Senior Vice President of Electronic Banking Products for ABN AMRO, North America.
The InfoWorld 100 award honors IT projects that demonstrate the most creative use of cutting-edge technologies to further their business goals. Nominations were submitted by InfoWorld readers, technology partners, and end-user companies in late-summer. To be considered, projects must stretch beyond the typical, off-the-shelf solution, and must use multiple technologies in innovative ways to serve well-defined business goals.
“It’s been said that fortune favors the bold. The inspiration for this year’s finalists to tackle such sweeping changes varies widely—from reducing delivery time of products and services to replacing cumbersome legacy systems,” said Richard Gincel, InfoWorld Senior Editor. “But regardless of the motivation, high ambition unites them all.”
“Our best products have been the direct result of co-innovating with our leading customers,” said Ashu Roy, CEO of eGain. “It is extremely rewarding to see our clients win prestigious awards like the InfoWorld 100 by creating transformational business value with our solutions.”
Filed under: eGain
