4C Consulting selects eGain as partner of choice to deliver customer experience solutionsg
Slough, United Kingdom, December 20, 2006 - eGain Communications (OTC BB: EGAN.OB), a leading provider of customer service and contact centre software, is today announcing it has signed a partnership agreement with 4C Consulting, whereby the two companies will collaborate on customer service project implementations in Benelux and France.
4C Consulting, the market leader in customer value management solutions, spent over one year analyzing the software available in the marketplace. As a result 4C Consulting selected eGain over strong competition in this field.
4C Consulting has selected eGain as its software partner of choice for suitable customer service and self-service management project implementations. The parameters of this agreement enable 4C Consulting, an independent consultancy, to broaden its service offering to include implementation management.
The partnership commences with immediate effect with the two companies initially collaborating on sales and marketing activities. 4C will support eGain’s full software suite and will undertake in-depth training on the software. Thereafter the two companies will collaborate on proposals and project implementations for customer support oriented and customer value management solutions for companies. The key target markets include: telcos; utilities; media; financial services; pharmaceuticals and B2B services.
Johan Van Genechten, managing partner, 4C Consulting commented: “We selected to work with eGain due to their tremendous market knowledge, supported by excellent customer references. eGain’s case-based reasoning / knowledge management software and self-service environment were superior and offered a clear differentiator over the competition. Additionally, eGain, like ourselves, has a strong emphasis on user adoption, which is proving a major pitfall in many CRM projects at the moment”.
Andrew Mennie, Vice President and General Manager EMEA, eGain said: “Our partnership with 4C Consulting will enable eGain to deliver exceptional projects across key European markets. Our two companies share the same belief: that it’s essential to put the customer experience first. This partnership focuses on that ethos and will provide tangible benefits to all parties, including of course our prospective customers”.
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