Combination of Onyx and KNOVA Launches Consona CRM and Creates First and Only Fully Integrated Operational and Collaborative CRM Offering

Combination of Onyx and KNOVA Launches Consona CRM and Creates First and Only Fully Integrated Operational and Collaborative CRM Offering
INDIANAPOLIS — MAR. 14, 2007 — Consona Corporation (Consona, formerly known as M2M Holdings, Inc.), the privately held holding company jointly owned by Battery Ventures and Thoma Cressey Bravo, today announced it has closed on its […]

Consona Corporation (M2M Holdings, Inc.) Closes on Acquisition of KNOVA Software, Inc.

Combination of Onyx and KNOVA Launches Consona CRM and Creates First and Only Fully Integrated Operational and Collaborative CRM Offering
INDIANAPOLIS — MAR. 14, 2007 — Consona Corporation (Consona, formerly known as M2M Holdings, Inc.), the privately held holding company jointly owned by Battery Ventures and Thoma Cressey Bravo, today announced it has closed on its […]

QUICKBOOKS CUSTOMERS CONTINUE DEFECTION TO NETSUITE

Outgrowing QuickBooks, 1000+ Companies Move to NetSuite for One Integrated Solution for CRM, ERP and Ecommerce
SAN MATEO, Calif. — March 15, 2007 — NetSuite, Inc., the leader in on-demand business management software, today announced that more companies have switched to NetSuite from QuickBooks. These companies previously used QuickBooks in conjunction with other software applications to […]

NETSUITE LAUNCHES B2B ECOMMERCE PLATFORM TARGETING COMPANIES OF ALL SIZES

Multi-Billion Dollar B2B Companies Standardize End to End Ecommerce Operations on NetSuite
SAN MATEO, Calif. — March 13, 2007 — NetSuite, Inc., the leader in on-demand business management software, today unveiled a B2B ecommerce platform consisting of advanced functionality that extends the benefits of Software as a Service (SaaS) applications to companies’ B2B ecommerce operations. Designed […]

LINEAR TECHNOLOGY TAPS NETSUITE FOR ECOMMERCE

Leader in Analog Integrated Circuits Runs Successful Linear Express — B2B and B2C Sites with NetSuite
SAN MATEO, Calif. — March 13, 2007 — NetSuite, Inc., the leader in on-demand business software suites, today announced that NetSuite® is the choice of Linear Technology Corp. (www.linear.com) for its ecommerce platform. Linear (NASDAQ: LLTC) of Milpitas, Calif., the […]

Certification Validates KANA’s Support for Best Practices Methodology;

MENLO PARK, Calif. – March 22, 2007 – KANA Software, Inc. (OTCBB: KANA.OB), a world leader in multi-channel customer service, today announced that KANA IQ, an award-winning knowledge solution for agent-assisted and Web self-service, has been recognized as “Knowledge-Centered Support (KCS) Verified” by the Consortium for Service Innovation. KCS is a best practices methodology that […]

KANA to Present at the 8th Annual B. Riley Las Vegas Investor Conference

MENLO PARK, Calif. – March 12, 2007 – KANA Software, Inc. (OTCBB: KANA.OB), a world leader in multi-channel customer service, today announced that Chief Executive Officer Michael Fields and Chief Financial Officer John Thompson will present at the 8th Annual B. Riley Las Vegas Investor Conference at 8:45am PDT (11:45am EDT) on Tuesday, March 13th, […]

FrontRange™ GoldMine® Named a “Strong Performer” by Independent Research Firm

Independent Research Report cites “quick deployment and low total cost of ownership” of GoldMine
Dublin, CA Wednesday, March 21, 2007
FrontRangeTM GoldMine® Corporate Edition was recognized as a “Strong Performer” in the recent edition of “The Forrester WaveTM: Midmarket CRM Suites, Q1 2007” (February 2007) released last month.
In her accompanying commentary, “The Forrester Wave™: Vendor Summary, […]

FrontRange Solutions™ Acquires enteo Softwarebutors in Florida.

FrontRange and enteo combination creates a comprehensive, end-to-end IT Service management and PC Lifecycle management offering; Provides Customers superior Service Levels and increased business value
Dublin, CA Monday, March 12, 2007
FrontRange Solutions™, a global market leader in IT Service Management, Customer Relationship Management (CRM), and Voice applications for the mid-market and Distributed Enterprise, has signed […]

UK companies failing in web-based customer self-service

Slough, United Kingdom, March 21, 2007: According to research released by eGain (OTC BB: EGAN.OB) today, 57 percent of UK companies offer little or no web self-service, resulting in lost revenues and declining customer satisfaction. Only 17 percent of UK companies are offering their customers “visionary” or “above average” customer self-service via the web*.
eGain analysts […]