XL Signs Major Five-Year Deal with Amdocs to Modernize its Real-Time Business Support Systems
ST. LOUIS, MO - January 22, 2007 - Amdocs (NYSE: DOX), the leading provider of software and services to enable integrated customer management and the intentional customer experience™, today announced the signing of a major five-year contract with PT Excelcomindo Pratama Tbk.( XL), a leading mobile communications service provider in Indonesia and part of the TM group Malaysia, for the modernization of its real-time business support systems (BSS). Under the terms of the contract, Amdocs will also be the systems integrator for the deployment of the new Amdocs Billing 7, Amdocs CRM 7 and Amdocs Partner Manager 7 products, as well as provide the associated maintenance services over the five-year period. The Amdocs 7 suite will be officially launched on January 23, 2007.
Amdocs’ billing, CRM and partner settlement products have supported XL’s explosive growth from 1.5 million subscribers in 2003 to more than 9 million today. Ninety six percent of XL’s subscribers are prepaid customers, and Amdocs’ solution delivers convergent real-time prepaid-postpaid support, enhancing the customer experience of prepaid and postpaid subscribers, as well as customers who have combination plans. The new Amdocs products will drive enhanced integration across XL’s entire customer and service lifecycles. They will improve support for innovative, multi-play revenue engines and allow XL to compete better in an increasingly competitive marketplace. They will also ensure consistent customer service across XL’s wireless, broadband Internet and Internet Protocol (IP) based voice as well as offerings for next generation networks such as IMS (IP Multimedia Subsystem).
“The Amdocs 7 products will give us advanced tools to ensure we can offer an intentional customer experience and attract millions of new customers over the next five years,” said Joy Wahyudi, Director of Commerce at XL. “Sophisticated business model management provided by Amdocs Billing 7 will also facilitate our expansion into new regional markets. By reducing time-to-revenue for new product bundles and partner-based digital content, and by offering advanced support for corporate customers and dealer-incentive management capabilities, Amdocs 7 will also ensure we profit from the evolution to next generation.”
“Amdocs 7 is the first industry-specific suite for convergence, able to support all next-generation services and deliver an integrated, innovative and intentional customer experience,” said Michael Matthews, chief marketing officer at Amdocs. “Amdocs 7 – the result of Amdocs’ unique insight into the needs of the world’s leading service providers — will facilitate XL’s goal of transforming itself into a leading multi-play provider. By expanding its relationship with Amdocs, XL will also reap cost advantages and minimize risk associated with its transformation.”
Amdocs 7 offers enhanced integration and a common technology foundation, making the implementation and upgrading easier, and operations more efficient. With built-in support for IMS-based offerings and incorporating service oriented architecture (SOA) capabilities, the Amdocs 7 products also ensure costs effectiveness when integrating with third party software. Ultimately, service providers benefit from enhanced interoperability in a next generation, truly convergent environment.
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