Peerflix selects eGain OnDemand™ to provide scalable 24×7 multichannel customer service to its rapidly growing member base
Mountain View, Calif. (June 13, 2006) : eGain Communications Corp. (OTC BB: EGAN.OB), provider of the industry’s top-rated* customer service and contact center software for in-house or on-demand deployment, announced today that Peerflix, the leading peer-to-peer network for legally trading DVDs, has chosen eGain OnDemand™ to provide reliable and scalable multichannel customer service on a 24×7 basis to its rapidly growing customer base in North America.
Peerflix offers a peer-to-peer online trading platform for physical media. In its first application, the system allows users to trade DVDs across a large, distributed network, keeping their DVD collection dynamic and fresh. Peerflix itself carries no inventory and does not participate in the transaction: it simply matches people and products while optimizing for trade speed, frequency, and geography. The company passes cost savings from its low overhead directly to customers by only charging $0.99 for each trade facilitated by its system. Since its 2004 launch, Peerflix has been steadily building its customer base and site inventory and today is the leading online destination for DVD owners to trade their DVDs online.
Looking to upgrade its current eService system to match its business growth, Peerflix looked at several alternatives in the market. The company chose eGain due to its best-of-breed functionality, ease of use, scalability, easy configurability and track record in delivering on-demand solutions.
“We are committed to providing second-to-none customer service experience to members of our network,” said Rob Ellis, Business Operations Manager at Peerflix. “With eGain, we’ll provide our customer support team even better tools to deliver an outstanding customer service experience within and across email, chat and web self-service.”
“We have a long list of industry-leading clients in the ebusiness sector,” said Ashu Roy, CEO of eGain. “We look forward to working with Peerflix to help them effectively meet their rapidly growing demand for multichannel customer service.”
Filed under: eGain
