Largest Cable and Multi-Play Provider in Japan – J:COM – Extends Contract with Amdocs Through 2009
ST. LOUIS , MO - September 7, 2006 - Amdocs (NYSE: DOX), the leading provider of software and services to enable integrated customer management and the intentional customer experience TM, announced today that Jupiter Telecommunications Co. (J:COM), the largest cable provider in Japan, has signed an agreement to extend its existing contract with Amdocs through 2009. Amdocs will continue to enable J:COM’s ongoing evolution into a multi-play provider to a growing customer base, becoming a “one-stop-shop” for innovative bundles of services, including cable TV and broadband Internet, as well as wireline, wireless and IP-based voice.
“To ensure we have the best systems in place to support our rapid growth in both subscribers and offerings, we recently completed a rigorous market analysis and found that Amdocs is the best company to address the complexities of service convergence,” said Masakazu Kawabata, Director of IT at J:COM. “Amdocs will continue to help us unify customer service across markets and launch new technologies, services and multi-play bundles quickly and cost-efficiently. This will allow us to further strengthen our brand value of “more, better, and simpler - and for less”.”
Since it was founded in 1995, J:COM has been expanding its customer base across Japan via acquisitions, becoming the largest MSO (multiple systems operator) in the country. Amdocs’ customer care and billing platform was initially deployed at J:COM in 1995. Since then, J:COM has been standardizing on Amdocs across its multiple nationwide operations and lines of business.
“For service providers to move towards multi-play and realize a more profitable future, they need to put the customer at the center of their business,” said Michael Matthews, chief marketing officer at Amdocs. “J:COM is striving to do just that, as it continues to work with Amdocs to provide a personalized experience to its customers across all touch-points.”
BillingSoft Japan has been Amdocs’ business partner and the systems integrator in this long-term project.
“Together with Amdocs, we have been providing J:COM with billing and subscriber management support for the past ten years,” said Kaneyoshi Sakagami, chief executive officer at BillingSoft Japan. “This helped J:COM grow customer loyalty and average spend, while steadily increasing its market share.”
Through its expansion across Japan, combined with an intense sales and marketing campaign to introduce multi-play to the Japanese public, J:COM has been able to grow sales by more than a third over the past three years, and by an additional 20.4% in the first quarter of 2006, reaching a leading 30% market share.
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