eGain to host executive briefings in Europe on customer service and customer experience management led by leading industry analyst
Slough, UK, and Mountain View, CA, March 30, 2006: eGain Communications Corporation
(OTC: EGAN.OB), provider of the industry’s top-rated* customer service and contact centre software for in-house or on-demand deployment, today announced it will host executive briefings on the evolution of customer service best practices and Customer Experience Management (CEM). Led by Ed Thompson, VP & Research Director, CRM, EMEA, for Gartner, the briefings will be held on April 4th, 2006 in Amsterdam, Holland and April 5th, 2006 in London, UK.
Registration link: http://www.egain.co.uk/news/events_euro_seminar_06apr.htm
With customer service and customer experience becoming key areas of differentiation for businesses, enterprises are looking for thought leadership, guidance and know-how in these areas. A noted industry expert in CRM and CEM, Ed Thompson will provide a global perspective on the strategic importance, trends and best practices in customer experience management in a keynote speech. The events will also include presentations on customer service best practices from blue-chip eGain customers such as Barclays PLC and Navman.
Meant for managers and executives focused on the strategy, operations and IT aspects of customer interaction, customer service, contact centre and customer experience management, the events will also include ample opportunities to network with peers and share ideas.
“Customer experience and customer service are emerging as the most sustainable differentiators for businesses,” said Ashu Roy, CEO of eGain. “We are delighted to host these executive briefings, featuring Gartner, to facilitate the sharing of ideas and best practices in this domain.”
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