eGain receives Customer Interaction Solutions® magazine’s CRM Excellence Award for 2006
Mountain View, Calif. (May 30, 2006): eGain Communications Corp. (OTC BB: EGAN.OB), provider of the industry’s top-rated* customer service and contact center software for in-house or on-demand deployment, announced today that Technology Marketing Corporation (TMC®)’s Customer Interaction Solutions® magazine (www.cismag.com) has named eGain Service 7 customer service software suite as a recipient of the CRM Excellence Award for 2006. The award was based on enabling LaSalle Bank, to provide integrated multichannel customer service to users of its electronic banking service, CashPro®—including innovative virtual agent self-service and agent-assisted service through email, chat, and web collaboration to its treasury management clients.
“Trusted by leading companies around the world, eGain’s customer interaction hub solution has been widely recognized by industry experts and analysts as best of breed,” said Ashu Roy, CEO of eGain. “We are pleased to be acknowledged with this prestigious honor yet again for adding strategic business value to our customers.”
“Customer Interaction Solutions magazine implemented the CRM Excellence Awards seven years ago as a way of commending the companies that have proven to be true CRM partners to their customers and clients. eGain has demonstrated to the editors of Customer Interaction Solutions® that their products and services have substantially improved the processes of their clients’ businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious asset… their customers,” said Nadji Tehrani, founder and chairman of TMC, publishers of Customer Interaction Solutions®.
eGain Service is the industry’s most comprehensive and proven solution for implementing customer interaction hubs. By transforming traditional call centers into customer interaction hubs, it helps businesses reduce interaction costs, improve agent productivity and customer experience, and increase customer retention. Available in-house or on demand, the suite includes:
Award-winning products for web self-service; email**, fax, and letter management; chat and web collaboration; and contact center knowledge bases
A common customer interaction hub platform for workflow, interaction management, knowledge management, application infrastructure and integration
Open and secure standards-based architecture
Adapters for easy integration with existing CTI, content, and business systems
The CRM Excellence Award winners for 2006 will be published in the May and June issues of Customer Interaction Solutions® magazine.
Filed under: eGain
