eGain appoints beeone GmbH as premier partner for German region
Slough, United Kingdom, April 04, 2006 : eGain Communications Corporation
(OTC: EGAN.OB), provider of the industry’s top-rated* customer service and contact centre software for in-house or on-demand deployment, recently appointed beeone GmbH as an eGain Premier Partner for the German region.
With eGain, beeone GmbH, an independent solution provider and distributor of advanced interaction management solutions, will continue to provide organisations in Germany with a comprehensive and proven platform for implementing multichannel customer interaction hubs. beeone GmbH will utilise the new hub approach to customer service. This approach dramatically reduces customer service costs, enhances multichannel customer experience, improves service quality and consistency and boosts contact centre productivity by centralising interaction management, knowledge management, workflow, business rules, administration, integration and application infrastructure in one common platform.
Based in Itzehoe, near Hamburg, and part of the D+S Europe Group, beeone GmbH (formerly conTakt business service GmbH) will capitalise on its solid reputation in this area, providing fully integrated customer service solutions to the German market. Under this agreement, the company will provide services around eGain’s entire suite of customer interaction management products for email management, web self-service, chat, web collaboration and knowledge management. These applications can be deployed individually or as a fully integrated suite for multichannel customer service.
“Industry experts are predicting robust demand for customer interaction management solutions in Europe. beeone and eGain are already seeing strong customer interest for our solutions in Germany, and we look forward to further expanding our presence in this region,” explained Ray Connolly, eGain Sales Director, EMEA.
“Managing customer interactions has become an important focus area as German companies look to differentiate themselves from competitors,” said Stefan Pähz, Managing Director, beeone. We look forward to bringing eGain-powered, best-in-class interaction management solutions to the German market and growing our relationship with eGain.”
Filed under: eGain
