eGain and Adobe host online seminar on security and compliance in customer interactions for the financial services industry sector
Mountain View, Calif. (February 6, 2006): eGain Communications Corporation
(OTC BB: EGAN.OB), provider of the industry’s top-rated* customer service and contact center software for in-house or on-demand deployment, today announced that it will host an online seminar on Thursday, February 16th, from 11:00 am to noon PST, featuring speakers from Gartner, eGain and Adobe Systems. The webinar will focus on trends, issues and best practices on managing security and compliance when financial services companies communicate sensitive information to their consumers and business customers, without losing effectiveness and efficiency.
Featured speakers will include Esteban Kolsky, research director of CRM at Gartner; Scott Lehrbaum, manager of business development at Adobe Systems; and Fred Szponer, director of financial services solutions at eGain.
Email and online customer service are critical differentiators for financial services companies across banking, insurance, brokerage, asset management, and related sectors. However, trusted electronic customer communications and document security present a challenge due to the sensitivity of information as well as government regulations that span content, transactions, processes, people and information transport. Moreover, information breaches such as phishing attacks are on the rise, further adding to the challenge and inhibiting adoption of online communication channels.
Attendees will learn how to:
* Communicate securely and efficiently with consumers, business customers, and prospects.
* Increase customer trust and adoption of electronic channels.
* Enforce content, process and people compliance with industry regulations and trusted best practices while communicating with customers.
* Manage the security of sensitive documents such as electronic statements, financial transaction information and other sensitive information across their entire lifecycle - creation, transport, use, and expiration.
* Capture customer wallet share through innovative and unique customer service.
Date and Time of Event
Thursday, February 16th, from 11:00 am to noon PST.
Filed under: eGain
