VimpelCom Deploys Amdocs Self Service Software for More Than 40 Million of its Russian Subscribers
MOSCOW, RUSSIA and ST. LOUIS, MO - February 27, 2006 - “Vimpel - Communications” (“VimpelCom”) (NYSE: VIP), a leading provider of telecommunications services in Russia and CIS, and Amdocs (NYSE: DOX), the leading provider of software and services to enable integrated customer management and the intentional customer experience TM, announced today that VimpelCom has successfully implemented Amdocs Self Service to support its more than 40 million corporate and individual subscribers in Russia. The Amdocs software enables VimpelCom customers to manage their accounts online, enabling the carrier to improve customer satisfaction and retention, while reducing operating costs associated with billing and customer service.
The Russian telecommunications market is continuing to grow rapidly, with the number of mobile subscribers increasing more than 100 percent from 2003 to 2004, and continuing at the same rate in 2005. In order for carriers like VimpelCom to keep up with the growth, they must maintain the highest standards of customer service and Amdocs Self Service helps to do that cost-effectively. The Amdocs Self Service will enable VimpelCom’s corporate customers to view their billing information, as well as set permission schemes for employees within their organization to control their expenses. Corporate customers can also monitor their expenses by utilizing the report feature to analyze past charges. VimpelCom’s individual subscribers are also now able to view their billing information and history, and order services.
“Our subscribers across Russia increased from two million in 2002 to more than 40 million today,” said Vladimir Filippov, vice-president, information technologies, VimpelCom. “With this increase, VimpelCom needed to reevaluate its approach to managing customer accounts, keeping in mind that the customer experience must be seamless regardless of where the subscriber is located. Amdocs Self Service software allows us to do that just that by creating a single and intentional customer experience via the Internet.”
Offering self-service capabilities is one step in a larger business strategy that VimpelCom and other carriers are adopting, called integrated customer management – an approach that aligns critical business processes to create a single view of the customer from all points within the organization, while helping the carrier to become more agile to react to and even anticipate market needs. To reach that goal, Amdocs has already helped VimpelCom implement Amdocs Billing and Amdocs CRM products. Amdocs Self Service will be integrated with the existing applications to create a single platform for all of VimpelCom customer interactions.
“Carriers in Russia – and indeed around the world — face strong competition from traditional players as well as new market entrants,” said Michael Matthews, chief marketing officer for Amdocs. “For a service provider like VimpelCom to remain a leader, one of the keys to building profitable relationships with corporate and residential subscribers is creating a customer experience that places customers in control of their own account.”
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