ROMTELECOM Deploys Amdocs Self Service
ST. LOUIS, MO and Bucharest, ROMANIA - February 13, 2006 - Amdocs (NYSE: DOX), the leading provider of software and services to enable integrated customer management and the intentional customer experience TM, and ROMTELECOM, the leading wireline provider in Romania, today announced the successful deployment of the Amdocs Self Service software at ROMTELECOM. Amdocs Self Service is helping the wireline company to comply with market deregulation requirements and handle its relationships with more than 10 Other Licensed Operators (OLOs) delivering voice and data services over the ROMTELECOM network connecting the end user’s premises to the local ROMTELECOM switch (local loop unbundling). Amdocs was also the systems integrator for the project and provided ROMTELECOM with consulting and business process services as well as user acceptance testing and training, ensuring a cost-efficient delivery.
“This deployment is the successful result of a joint effort by teams from ROMTELECOM, Amdocs and the OLOs which worked together to refine system requirements,” said David Craig, chief technology officer at ROMTELECOM. “With Amdocs Self Service advanced functionality and Amdocs systems integration expertise, we were able to address the guidelines provided by the Romanian National Regulatory Authority for Communications efficiently and at a minimum cost.”
Amdocs Self Service can scale to support growing entry volumes and provides the OLOs with an online system for reporting and monitoring their end-users’ orders and trouble tickets. Amdocs Self Service also enables the OLOs to receive aggregated billing information for all the ROMTELECOM products and services they resell in one consolidated bill and over a secured Web environment. Amdocs Partner Manager, already deployed at ROMTELECOM for convergent and automated support for all partner billing and revenue settlement needs, will further streamline ROMTELECOM’s relationships with the OLOs, helping ROMTELECOM quickly launch new and complex OLO relationships and manage these relationships cost-efficiently.
“As global markets deregulate, players that own the last mile need effective systems that can help them quickly support new OLO relationships while minimizing the associated ongoing costs,” said Michael Matthews, chief marketing officer at Amdocs. “Amdocs Partner Manager and Amdocs Self Service provide operators with value-added business power for adapting to these new market conditions while ensuring cost of ownership advantages.”
Amdocs Self Service and Amdocs Partner Manager are part of the Amdocs portfolio of industry-leading software products that include content revenue management, billing, CRM, self-service, order management and mediation. The comprehensive portfolio eases and accelerates the adoption of an integrated customer management (ICM) strategy, helping carriers build profitable relationships with customers.
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