KANA Named to KMWorld’s “100 Companies That Matter in Knowledge Management”
MENLO PARK, Calif. – March 12, 2007 – KANA Software, Inc. (OTCBB: KANA.OB), a world leader in multi-channel customer service, today announced that it has been named one of KMWorld magazine’s “100 Companies That Matter in Knowledge Management” for 2007.
The KMWorld 100 recognizes organizations at the forefront of knowledge management innovation. Over 1500 companies were considered for this honor, and KANA was named to the list for the third consecutive year. KMWorld also recently recognized KANA with a “KM Reality Award” for customer deployments that deliver dramatic, quantifiable business results.
“Companies on the list clearly demonstrate their contribution to creating, redefining or enhancing the market,” said Hugh McKellar, editor-in-chief of KMWorld. “KANA has been exemplary in enabling companies to deliver outstanding customer service. KANA illustrates the practical business benefits that can be attained using innovative applications of knowledge management. “
Now in its seventh year, the KMWorld 100 is compiled through discussions with knowledge management practitioners, theorists, vendors, customers, industry analysts and editors. The complete list of the “100 Companies That Matter in Knowledge Management” is featured in KMWorld’s March 2007 issue.
“KANA is thrilled to be recognized by KMWorld for the third consecutive year, as it reflects our ongoing commitment to helping businesses improve customer loyalty, deliver productivity gains, and increase profitability,” said Marchai Bruchey, chief marketing officer at KANA. “Customers using KANA solutions are reporting double-digit increases in customer satisfaction and a twenty percent reduction in call volumes. We remain committed to exceeding the expectations our customers while helping them do likewise.”
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