RightNow Announces Senior Appointments
Bozeman, MONT. (February 14, 2007) — RightNow(R) Technologies (NASDAQ: RNOW) today made two key personnel announcements designed to help extend the company’s leadership role in the next-generation, software as a service (SaaS) CRM market.
As RightNow continues to build market momentum, the company has appointed Laef Olson as chief information officer. Most recently, group vice president of global technology operations at Orbitz, Olson managed the global hosting operations for Orbitz. Olson also has experience as the chief technology officer at Cars.com and vice president at Chase Bank.
With more than 25 percent of revenue coming from outside of North America, RightNow has also made key moves to accelerate growth and better support international clients. The company promoted Joe Brown to general manager of Europe, Middle East and Africa. Brown previously served as RightNow’s vice president of voice solutions. During this time, he was responsible for successfully driving RightNow’s entry into the Voice-enabled CRM sector following the 2005 acquisition of Convergent Voice, Inc. Brown also held CEO positions at Séance Software and Edify Corporation.
“We are committed to helping our clients deliver exceptional customer experiences while lowering costs,” said Greg Gianforte, founder and CEO of RightNow. “As we expand our global presence and product portfolio, we’re adding senior management expertise that will be instrumental in helping us continue to grow our business. We are pleased to have Joe and Laef on the leadership team.”
Filed under: RightNow
