CRM Software Comparison Blog

Oracle is #1 in Communications Globally; Demonstrates Complete and Integrated Applications from Concept to Cash 
 
3GSM WORLD CONGRESS, BARCELONA, Spain   12-FEB-2007 12:05 AM    Oracle today announced it has created Oracle(r) Communications, a new brand that brings together a unique portfolio of proven software that enables service providers to leverage next-generation convergent services. Oracle Communications integrates industry-specific applications (acquired from Portal Software and MetaSolv) with the capabilities of Oracle Applications, Oracle Service Delivery Platform (SDP) (a component of Oracle Fusion Middleware) and Oracle Database.
With inherent support for next-generation mobile, broadband and IP services, Oracle Communications offers the only proven, integrated concept-to-cash set of products for the industry. Oracle Communications helps service providers gain a time-to-market advantage and deliver targeted products and services that meet specific customer requirements by providing an applications and technology infrastructure to support new communications services from concept creation and real-time customer insight, campaign management and execution, service design and fulfillment, and billing and revenue management.

“Oracle is in a leading position to compete in that future, next-generation world where the line between communications apps and IT apps diminishes and the focus is on delivering tangible business value,” said Paul Hughes, Vice President of Enabling Technologies Research, Yankee Group. “With both Portal Software and MetaSolv assets as part of the solution, Oracle has the key technology pieces to create and build an order-to-cash-to-care solution for its communications customers.”

Oracle is #1 in communications globally with 19 of the world’s top 20 communications companies running Oracle applications for improved customer insight, reduced time to market for new services, minimized time needed to activate new services and process orders, improved network accuracy and performance, and minimized revenue leakage through accurate and efficient billing.

“Swisscom Mobile chose Oracle’s Siebel CRM for our front-office environment along with Oracle Communications Billing and Revenue Management software to manage customers and revenue for communication services. Oracle’s combination of Siebel CRM and Oracle Communications Billing and Revenue Management allows us to launch and manage multiple new services in a matter of weeks rather than in six to nine months,” said Ueli Hostettler, Planning and IT Strategy Manager, Swisscom.

“Progressive communications service providers are seeking greater value from their software technology partners as they look to deploy next-generation services,” said Bhaskar Gorti, Senior Vice President and General Manager, Oracle Communications Global Business Unit. “Oracle is uniquely positioned to provide technology that puts service providers in control from concept to cash with an integrated end-to-end Communications suite.”

Oracle Communications enables communications service providers to:

* Build brand loyalty - providing a single customer view and allowing service providers to improve the customer experience by creating, selling and servicing a portfolio of innovative, targeted offers.
* Rapidly deliver converged services - accelerating the creation, sale, fulfillment, delivery and billing of convergent and bundled services, as well as reducing the related total cost of ownership. Oracle also empowers service providers to move beyond traditional services to deliver rich media content to multiple channels.
* Modernize infrastructures- leveraging integrated, open, standards-based software to move to a flexible, services-oriented, real-time based IT and communications network architecture.
* Streamline business processes - easing regulatory compliance and optimizing financial and administrative processes to improve business efficiency and reduce costs.
* Provide enhanced business intelligence - enhancing corporate and business insight and agility to target the right opportunities to maximize revenues and increase operational efficiency.

“Today’s hyper-competitive communications industry is driving service providers to improve their customer relationships, develop next-generation networks and provide new, convergent services,” said Lars Wahlstrom, Group Vice President of Communications, Media and Utilities for Oracle. “Oracle Communications allows service providers to team with one company to address all of their business needs.”

Oracle’s Unique Proof of Concept Brings Internet-Speed Development Advantages to the Communications Industry
Oracle executives will provide a demonstration of Oracle’s end-to-end solution for the communications industry at the Oracle stand at Hall 1, #1C65, at 3GSM World Congress in Barcelona, Spain, February 12 - 15, 2007. This proof of concept (POC) is composed solely of Oracle software and demonstrates a real-world scenario of designing and creating a new proximity-based calling service, pricing and promoting the service, provisioning network and user resources, deploying the service, and managing billing and product lifecycle. Powered by Oracle’s Siebel CRM, Oracle Communications Billing and Revenue Management (formerly a Portal Software solution), Oracle Communications Service Fulfillment (formerly a MetaSolv solution), and the Oracle E-Business Suite, the concept-to-cash POC also uses Oracle Fusion Middleware capabilities such as Oracle Service Delivery Platform (SDP), Oracle BPEL Process Manager and Oracle SOA.
 

Filed under: Oracle