CRM Software Comparison Blog

IRVINE, Calif. and NEWBURGH, N.Y. — February 12, 2007 — Epicor|CRS, the Retail Solutions Division of Epicor Software Corporation (NASDAQ: EPIC) – a leading provider of enterprise business software solutions to the midmarket and Global 1000 – today announced that Claire’s Stores Inc. (NYSE: CLE), the leading specialty retailer of value priced fashion accessories and costume jewelry, has selected Epicor’s retail store management solutions to help manage over 3,000 Claire’s stores worldwide.

Claire’s Stores has gone live with its first store in the United Kingdom, beginning the roll-out of its global deployment of the fully integrated Epicor CRS Retail suite which includes RetailStore 3.0 and RetailStore Central.  The comprehensive Epicor|CRS solution supports a variety of in-store functions, including serving the customer at the point-of-sale (POS), promotional events, returns management, inventory look-up and time and attendance. 

“We were impressed with the flexibility of the Epicor|CRS solution – we were able to implement business processes unique to Claire’s, so that the system reflects our own corporate culture,” said Keith Pickens, CIO of Claire’s Stores.  “With Epicor|CRS we now have scalable solutions that address key areas of our retail operations, so that we can better manage our stores and provide our associates with the best tools to deliver excellent customer service.

“The RetailStore Central module was particularly important to us, enabling us to seamlessly manage store system configurations worldwide.  Additionally, Epicor|CRS’ extensive global footprint and world-class support structure were critical factors in our decision making process.”

RetailStore 3.0 provides POS software and a full complement of back-office applications designed to handle all transactions, processes and workflow in a retail store environment.  Developed on the Microsoft .NET Framework, RetailStore 3.0 integrates seamlessly with MobileStore, RetailStore Central and ReturnsManagement to deliver additional innovative store management tools and functionalities.

“The addition of Claire’s Stores as a customer is an excellent affirmation of our industry-leading business solutions for specialty retail,” said Kathy Frommer, senior vice president and general manager of Epicor|CRS.  “This competitive win is also an affirmation of our ability to provide and support a global solution for one of the world’s largest providers of jewelry and accessories for the teen market, and positions us well to continue to expand the breadth and reach of our offerings in the US and abroad.

“We are delighted that Claire’s Stores has selected our suite of products,” Frommer continued.  “Our solutions are a perfect match for Claire’s Stores, which is an innovative retailer and market leader.  Our open-standards-based technology solutions combined with our extensive global support structure will enable us to deploy our solutions quickly, so that Claire’s Stores can start benefiting from the value of real-time access to timely information – whether at the POS, back office, headquarters, or anywhere in a store with a mobile device.”