CRM Software Comparison Blog

MENLO PARK, Calif. – February 5, 2007 — KANA Software Inc. (OTCBB: KANA.OB), a world leader in multi-channel customer service, today announced that KANA IQ has received a 2006 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Inter@ction Solutions® magazine (www.cismag.com). Customer Inter@ction Solutions has been the leading publication covering CRM, call centers and teleservices since 1982.

“We’re thrilled to receive a Product of the Year Award from Customer Inter@ction Solutions magazine for the eighth consecutive year,” said Marchai Bruchey, chief marketing officer of KANA. “The acknowledgement is further validation of our commitment to product innovation and delivering solutions that provide our customers with inherent business value. Recognizing that an integrated knowledgebase is essential to delivering accurate, consistent and timely service across channels, leading companies continue to adopt KANA IQ as part of their multi-channel customer service strategies.”

KANA IQ is an award-winning knowledgebase solution for agent-assisted and Web self-service that is available through the OnDemand and on-premise deployment models. KANA IQ delivers a guided knowledge approach that dramatically reduces the time it takes to answer inquiries. The solution delivers on-demand advice that intelligently guides users through the process of diagnosing the inquiry and determining the right answer, providing agents and customers with the tools to make finding the right answer quick and easy.

KANA IQ is tightly integrated with the KANA multi-channel suite, including KANA Response, KANA’s industry-leading email response management application; KANA Contact Center, the company’s universal agent desktop; and KANA Response Live, its comprehensive solution for live chat and Web collaboration. As a result, agents can launch KANA IQ from any KANA application, quickly locate the necessary information in the knowledgebase and then insert the solution into an email or chat session or use it during a phone conversation. By leveraging a single source of knowledge to power all customer interactions, KANA IQ enables companies to provide more accurate, consistent and timely service with minimal keystrokes.

“Customer Inter@ction Solutions is proud to bestow KANA with a 2006 Product of the Year Award. Each year, Customer Inter@ction Solutions magazine recognizes companies that have demonstrated excellence in technological advancement and application refinements,” said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Inter@ction Solutions. “KANA has proven they are committed to quality and excellence in solutions that benefit the customer experience as well as ROI for the companies that use them. I am pleased to honor their hard work and accomplishments and look forward to more innovative solutions from them in the future.”

The Product of the Year Award winners for 2006 will be featured in the January and February 2006 issues of Customer Inter@ction Solutions magazine.

For more information about the 2006 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.