Minnesota State Colleges and Universities to Standardize on RightNow Service, Marketing and Sales
Bozeman, MT (January 23, 2007) — RightNow(R) Technologies (NASDAQ: RNOW) today announced that the Minnesota State Colleges and Universities (MnSCU) system has significantly expanded its use of RightNow solutions, while making them available to all affiliated academic institutions and other MnSCU-supported initiatives throughout the state.
MnSCU originally deployed RightNow’s service solutions in 2005 to better support students enrolled in online courses and to improve the performance of its internal information technology help desk. Based on the success of these implementations, MnSCU began adding RightNow’s marketing and sales solutions during 2006. Today, 18 MnSCU institutions are taking advantage of RightNow to improve student services, simplify access to financial aid, and optimize recruitment efforts. At least a dozen institutions are planning to deploy RightNow solutions within the academic year. RightNow is also being used to support a variety of programs run by MnSCU’s Office of the Chancellor—including copyright and intellectual property management, career services, and library operations.
“Because RightNow has helped us consistently deliver measurable improvements, organizations across the MnSCU system are now eager to apply RightNow solutions to their various institutional challenges,” said Kyle Snay, MnSCU’s Online Knowledge & Learning Administrator. “We are expanding our use of RightNow to leverage the power of this technology across the state.” Additional information about MnSCU’s use of RightNow can be found at http://mnscu-rightnow.custhelp.com.
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