KANA Capitalizes on Public Sector Demand for Multi-Channel Customer Service Solutions
Industry Veteran Steve Nesenblatt Joins KANA as Director of Federal Sales
MENLO PARK, Calif., December 20, 2006 – Kana Software, Inc. (OTCBB: KANA.OB), a world leader in multi-channel customer service, today announced that the company is introducing its multi-channel customer service solutions to the federal government market. As part of this strategy, Steve Nesenblatt has joined the company as director of federal sales. Mr. Nesenblatt served previously as vice president, public sector for RightNow Technologies, Inc., where he successfully guided the public sector division to consistent and substantial revenue growth.
“There is tremendous demand for multi-channel customer service solutions in the public sector,” said Michael Fields, CEO of KANA. “Steve’s proven enterprise software sales acumen and strong relationships within the federal government will be invaluable to our efforts to grow this area of the business. Building upon this announcement, KANA expects to formalize its public sector strategy in the first half of 2007.”
“KANA’s proven technology and expertise will be vital to the efforts of Federal agencies to plan and execute a CSLIC model service strategy, ensuring that citizens receive accurate, timely and consistent service regardless of how they choose to communicate,” added Mr. Nesenblatt.
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