CRM Software Comparison Blog

Telecenter provides salesforce.com customers a pre-integrated, On-Demand Call Center and CRM Solution, leveraging the Echopass EchoSystem Service Integration Platform 
 
SAN FRANCISCO — September 19, 2006 — Echopass, the experts in on-demand, always-on, multi-site call and contact center services, and salesforce.com (NYSE:CRM), the market and technology leader in on-demand business services, announced the availability of the Echopass Telecenter application for salesforce.com’s AppExchange. The Echopass Telecenter application provides salesforce.com customers with a pre-integrated, on-demand call and contact center solution and access to an end-to-end suite of services through the Echopass EchoSystemTM. The Echopass EchoSystem offers customers a unique level of contact center flexibility and effectiveness by seamlessly integrating best-of-breed partner technologies and services, then delivering these components on-demand along with Echopass’ own advanced call center services to create a total, customizable and fully-managed solution. More information about Telecenter and the Echopass EchoSystem is available at http://www.salesforce.com/appexchange or at www.echopass.com.
 
Unlike inflexible hardware-based call centers or limited one-dimensional call center software alternatives, the Echopass EchoSystem Service Integration Platform provides customers a complete, single-source solution. The EchoSystem incorporates carrier and network services, integration with CRM solutions such as Salesforce SFA and Salesforce Service & Support, strategic and implementation consulting, call routing, and other customizations that customers may require. The platform delivers a value proposition unlike that of any other hosted call and contact center service provider:
On Demand - Easy and quick scalability up or down, with features that can be added whenever needed;
Always On - Round-the-clock service and support availability;
Guaranteed - Echopass Service Level Agreements guarantee the entire platform’s service, availability, customer support, performance and reliability; and
End-to-End - A complete managed technology service incorporating traditional landline or VoIP calling, computer telephony integration, automatic call distribution, work force integration, interactive voice response and other customer-specific integrations.
“The EchoSystem platform makes call center services affordable and more readily available for companies that want to avoid the significant implementation and upgrade costs of premise-based solutions,” said Vincent Deschamps, CEO of Echopass. “Strategic partner relationships with leading companies such as salesforce.com are a key component of the EchoSystem. Our platform was designed to meet evolving customer needs through a scaleable, end-to-end solution comprised of market-leading technology integrated with our high value, always-on contact center as the core. Telecenter is another example of the pre-integrated services we offer our customers in conjunction with our EchoSystem partners.”
 
“A longtime salesforce.com partner, Echopass has proven expertise in the hosted call center market,” said Matt Holleran, vice president, AppExchange partners, salesforce.com. “AppExchange enables customers and partners to easily implement customized, flexible solutions through a powerful on-demand model. The Echopass EchoSystem significantly extends the depth and breadth of our platform for customers.”
 
More than 300 applications created by salesforce.com, its customers and its partners are now available on the salesforce.com AppExchange. AppExchange provides unprecedented ease of customization and integration for Salesforce deployments, as well as enabling a whole new generation of on-demand applications that go beyond CRM. AppExchange enables all of these on-demand applications to be easily shared, exchanged and installed with one click into a salesforce.com customer’s account. AppExchange can be found at http://www.salesforce.com/appexchange.
 

Filed under: Salesforce.com