KANA Customer ADC to Present at the ICCM 2006 Conference & Expo
Telecommunications Company to Share Best Practices for Optimizing Knowledge Management Solutions to Drive Greater Customer SatisfactionMENLO PARK, Calif. – August 9, 2006 – KANA Software Inc. (Pinksheets: KANA.PK), a world leader in multi-channel customer service, today announced that its customer ADC Telecommunications will deliver a case study presentation at the International Contact Center Management (ICCM) 2006 Conference & Expo, which will take place August 14-16, 2006 at the Navy Pier in Chicago, IL. The event is designed to provide contact center professionals with extensive learning experiences through case studies and breakout sessions led by industry experts and contact center practitioners from across a wide range of industries.
MENLO PARK, Calif. – August 9, 2006 – KANA Software Inc. (Pinksheets: KANA.PK), a world leader in multi-channel customer service, today announced that its customer ADC Telecommunications will deliver a case study presentation at the International Contact Center Management (ICCM) 2006 Conference & Expo, which will take place August 14-16, 2006 at the Navy Pier in Chicago, IL. The event is designed to provide contact center professionals with extensive learning experiences through case studies and breakout sessions led by industry experts and contact center practitioners from across a wide range of industries.WHO: Candyce Anderson, project manager at ADC Telecommunications. As a project manager, Ms. Anderson manages ADC’s KANA IQ deployment, which serves as the central knowledge repository for the company’s Technical Support Group, powering both agent-assisted and Web self-service interactions.
WHAT: Ms. Anderson will deliver a case study presentation entitled “Making the Most of Your Knowledge Management Solutions; Maximizing Your Information for Ultimate Customer Satisfaction.” Drawing from her experience at ADC, Ms. Anderson will outline the steps necessary for a successful knowledge management implementation, from identifying business needs and outlining core systems requirements to building the knowledge bases and effectively managing the implementation over time. Through this practical insight, attendees will gain an understanding of how to effectively apply KM tools to achieve key contact center objectives: a reduction in call volumes, lower service costs and higher overall customer satisfaction.
WHEN: Wednesday, August 16th, 2006 at 3:00 p.m. CDT
WHERE: Navy Pier, Chicago, IL
About ADC
ADC provides the connections for wireline, wireless, cable, broadcast, and enterprise networks around the world. ADC’s innovative network infrastructure equipment and professional services enable high-speed Internet, data, video, and voice services to residential, business and mobile subscribers. ADC (NASDAQ:ADCT) has sales into more than 140 countries.
Filed under: Kana
