SARATOGA SYSTEMS WINS TOP 15 ENTERPRISE CRM SOFTWARE AWARD FROM ISM INC. FOR FIFTH YEAR
BETHESDA, Md., and SANTA MONICA, Calif . (February 27, 2006) – At its annual Intersections User Conference, Saratoga Systems today announced that its Saratoga CRM 6.5 was selected by ISM Inc., Customer Relationship Management ( CRM ) and Real-Time Enterprise strategic advisors, as a Top 15 CRM Enterprise Software Award for 2006. This is the fifth time that ISM has selected Saratoga Systems to its Top 15 Award list.
“The Top 15 CRM Awards, which serve as the standard for comprehensive CRM software, have evolved since 1990—when ISM began the Awards—to be the industry benchmark,” said Barton Goldenberg, founder and president of ISM. “The software industry is meeting the demands of the digital generation with self-service applications and Web-enabled CRM packages.”
Saratoga CRM 6.5 was chosen after intensive testing by the ISM Software Lab at its Bethesda, Md.-based headquarters. Each package was rated according to 217 s election criteria, including 110 business functions, 49 technical features, 36 implementation capabilities, 5 real time criteria and 17 user-support features.
“Saratoga Systems is to be praised for obtaining the Top 15 honor as ISM’s software selection process is strenuous and comprehensive,” said Goldenberg. “Saratoga Systems is among the leaders of the CRM industry.”
“We are delighted to receive accolades from ISM for Saratoga CRM for the fifth year,” said Mark Elconin, CEO of Saratoga Systems. “For 20 years we have worked to deliver the best enterprise CRM technology on the market. This latest release is even easier to use and customize and more tightly integrated with other data systems so it makes CRM a truly competitive weapon for our customers’ sales teams.”
The Top 15 selections are featured in ISM’s 14th edition of The Guide to CRM Automation and in a Top 15 CD available at ( www.ismguide.com ).
About Saratoga CRM 6.5
The newest enterprise software release, Saratoga CRM 6.5, improves reporting, is highly customizable, and integrates easily with back-end processes. New features include:
• Web Services support – Saratoga CRM 6.5 adds a new Web Services interface to access any type of SAP data anywhere in the enterprise. As a result, Saratoga CRM now consolidates information gathering for manufacturing, supply chain, order processing, human resources, and any other SAP-driven applications.
• Alert engine – This alerting tool monitors the CRM system as well as other back end systems and generates e-mail notifications instantly when certain conditions and business rules apply, such as when a contract is about to expire or a credit threshold is exceeded.
• Outlook and Lotus Notes push capability – Saratoga CRM now can push tasks, appointments, or contacts to Outlook and Lotus Notes en masse, and then keeps the information automatically synchronized with the CRM database.
• An extremely powerful web dashboard – This new feature allows each user to create any number of sophisticated dashboards via an intuitive drag and drop interface.
Filed under: Saratoga Systems
