KANA Worldwide User Conference to Showcase the Best in Multi-Channel Customer Service
MENLO PARK, Calif. – May 31, 2006 – KANA Software, Inc. (Pinksheets: KANA.PK), a world leader in multi-channel customer service, today announced highlights for the KANA Worldwide User Conference, which will take place October 22-25, 2006 at the Boston Park Plaza Hotel & Towers. With a diverse program of keynote speeches, breakout sessions and social activities, the KANA User Conference Boston 2006 will afford KANA customers opportunities to network with peers, share ideas and best practices and gain valuable insight on maximizing the value of KANA’s multi-channel customer service solutions. The event’s opening keynote will be delivered by Jamey Power, Executive Vice President at J.D. Power and Associates, the world’s leading authority on driving growth through customer satisfaction.
The KANA User Conference Boston 2006 features an agenda rich with keynote speeches, breakout sessions and social activities, and has been designed to foster an interactive forum where attendees can discuss implementation best practices and service trends, hear the latest KANA product strategies and enhancements and receive valuable training directly from KANA executives, product management and partners.
In addition to the general keynotes, attendees will have the opportunity to choose from a variety of breakout sessions focused on particular product areas and business issues, including security and compliance, Web self-service, chat, On Demand, ROI and multi-channel customer service.
Attendees will include C-level executives, business owners, customer service executives, product support managers, call center managers, IT staff and others concerned with the customer service issues their businesses are facing.
“The Worldwide User Conference will be an invaluable opportunity for KANA to get closer to its customers – to celebrate their many customer service successes and take their changing business needs to heart,” said Michael Fields, CEO of KANA. “Ultimately, it is these interactive and customer-driven events that enable KANA to more closely align its mission and product strategy with the strategic service and support priorities of the world’s leading organizations.”
Mr. Power’s keynote will be based on “Satisfaction: How Every Great Company Listens to the Voice of the Customer,” his definitive book on how to boost profits by increasing customer satisfaction. “Satisfaction” mines J.D. Power’s extensive data on customer satisfaction, quantifying the elusive links between satisfaction and customer loyalty, market share and profits. As a result, attendees will gain a clear understanding of the substantial impact customer service can have on top-line business objectives.
“I look forward to attending the KANA User Conference,” said Cindy Puchmeyer, Customer Service Manager at AG Interactive. “I recently participated in the Midwest KANA User Group and found the event to be an enriching and rewarding experience. In particular, it was very beneficial to share ideas, successes and challenges with my peers and to also hear what’s coming down the road from KANA. I anticipate that the User Conference will be equally as fruitful.”
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