FrontRange Solutions Awards SMA Management Systems #1 World-Wide Partner Status for 2006
White Plains, NY Wednesday, June 14, 2006
For the third consecutive year, SMA Management Systems has earned the “Number One FrontRange Partner” title from service management, CRM, and voice application software developer, FrontRange Solutions.
“SMA has established a first in FrontRange history — no single partner has captured our #1 partner status for three consecutive years,” says Michael McCloskey, FrontRange Solutions CEO. “SMA truly has developed a winning combination for sales and service. SMA exercises a highly consultative approach and an exceptionally well-trained technical staff to provide our HEAT®and ITSM solutions to meet the business needs of its customers.”
“FrontRange’s ability to deliver customer-driven product innovation has contributed to our success and in receiving this recognition,” remarks Steve Dreyer, SMA CEO. “HEAT and ITSM are best-in-class products that meet the needs of customers who are concerned about enhancing their IT service management operations according to best practices and ITIL standards. When our prospects see these solutions they actually get “excited” about the technology and how it will help them. FrontRange’s commitment to the IT service management space is exceptional and being a reseller partner with FrontRange helps SMA meet its primary objective, which is to have satisfied customers,” adds Dreyer.
This latest top FrontRange award reflects the success SMA has had from building and maintaining long-term relationships with its customers. SMA first introduced HEAT to customers in 1998, when it became a FrontRange partner. SMA has continued to focus on HEAT and its add-on modules such as HEAT Self Service and HEAT Plus Knowledge. SMA is also offering ITSM, the FrontRange ITIL-based .NET suite of products. “ITSM is a robust offering, as it gives our customers a complete solution set that includes every ITIL process. In addition, our HEAT customers can add individual ITSM modules, like Change and Configuration Management to their existing systems. In this business, it is unique for a software developer to provide that flexibility,” emphasizes Dreyer.
Filed under: Goldmine
